Ecommerce Order not being populated in the system?

1. Check the ‘Open’ orders in case POS Sale did not process through to Work Order.

2. Check if Ecommerce Order could not process into the system

Navigate to Settings > Ecommerce > ‘Webhook Receipts’ tab

WooCommerce: 

Find order.created, order.edited type, search payloads field for proper id, if status is “completed”, “processing”, then navigate to the backend of the website and Save/Update the order without changing anything that will cause the site to resend the order to Flourish. If the status is something else then navigate to the backend of the website and see what is wrong, the order may not have had the payment go through yet.

If the order has the correct status clicking update/save will send it to the system again

 

Payment Amount has a strikethrough it

If the amount is colored red then the payment has errored out, hover over to see the error.

If the amount is colored dark grey then the system may just be waiting for authorization, please wait a a minute or 2 then refresh the page, if it persists check the payment processors back end to see if it went through, if it did you can manually add the payment, make sure to record a confirmation #